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Miniature town jewellery - handmade to order in the UK ✨ FREE UK Special Delivery on orders of £75 and above

Refund policy

Transaction Terms and Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.




By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

 —up to 30 days: if your goods are faulty, then you can get a refund;

—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.


This contract sets out: 

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.


In this contract:

  • We’, ‘us’ or ‘our’ means Jo Strange, a sole trader trading as Tiny Scenic; and
  • You’ or ‘your’ means the person using our site to buy goods from us.


If you don’t understand any of this contract and want to talk to us about it, please contact us by email at jo@tinyscenic.com.



If you buy goods on our site you agree to be legally bound by this contract.

This contract is only available in English. No other languages will apply to this contract.

When buying any goods you also agree to be legally bound by:

  • our Website Terms and Conditions, a copy of which is available here and any documents referred to in them;
  • extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one (1) months’ notice. You can end this contract at any time by giving one (1) months’ notice if we tell you extra terms apply.

 All of the above documents form part of this contract as though set out in full here.



  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.
  • The key information we give you by law forms part of this contract (as though it is set out in full here).
  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Your privacy and personal information
  • Our Privacy Policy is available here.
  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.



  • Below, we set out how a legally binding contract between you and us is made.
  • You place an order on the site by adding items to the shopping cart, entering personal and payment details and pressing the ‘Checkout’ button. Please read and check your order carefully before submitting it.
  • When you place your order at the end of the online checkout process (i.e. when you click on the ‘Checkout’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

  • We may contact you to say that we do not accept your order. This is typically for the following reasons:
  • the goods are unavailable;
  • we cannot authorise your payment;
  • you are not allowed to buy the goods from us;
  • we are not allowed to sell the goods to you;
  • you have ordered too many goods; or
  • there has been a mistake on the pricing or description of the goods.
  • We will only accept your order when we email you to confirm this (“Confirmation Email). At this point:
  • a legally binding contract will be in place between you and us; and
  • we will dispatch the goods to
  • If you are under the age of 18 you may not buy any goods from the site.
  • Right to cancel this contract 
  • You have the right to cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire after 14 days from the day you receive the goods you have purchased. 
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (i.e. a notification sent by email). You can use the model cancellation form set out in the box below, but it is not obligatory.


Cancellation form 

To Jo Strange

Tiny Scenic



I/We hereby give notice that I/We cancel my/our contract of sale of the following goods [insert details of items purchased], ordered on [insert date].


Name of consumer(s):

Address of consumer(s):



Signature of consumer(s) (only if this form is notified on paper),



  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • Your right as a consumer to change your mind does not apply in respect of products:
  • sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
  • personalised, bespoke or made as per your particular instructions.



  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • We will make the reimbursement without undue delay, and not later than:
  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • If you have received goods:
  • you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  • you will have to bear the direct cost of returning the goods; and
  • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.



  • We use Royal Mail to deliver our goods. If you want to see your delivery options, visit our Shipping info page before you place your order.
  • The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 2.3).
  • If something happens which:
  • is outside of our control; and
  • affects the estimated date of delivery;

 we will let you have a revised estimated date for delivery of the goods.

  • Delivery of the goods will take place when we deliver them to the address that you gave to us.
  • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
  • let you know;
  • cancel your order; and
  • give you a refund.
  • You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.



  • We accept the following credit cards and debit cards and payment methods: Visa, Mastercard, Maestro, Shop Pay, Apple Pay, Google Pay. We do not accept cash.
  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  • Your credit card or debit card will only be charged when the goods are dispatched.
  • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
  • If your payment is not received by us and you have already received the goods, you:
  • must pay for such goods within three (3) days; or
  • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to
  • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
  • Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.

The price of the goods:

  • is in pounds sterling (£)(GBP);
  • includes VAT at the applicable rate; and
  • does not include the cost of delivering the goods, unless stated otherwise.



  • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
  • are of satisfactory quality;
  • are fit for purpose; and
  • match the description, sample or model.
  • We must provide you with goods that comply with your legal rights.
  • The packaging of the goods may be different from that shown on the site.
  • While we try to make sure that:
  • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to one per cent (1%) in such weights, sizes and measurements in the goods; and
  • the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you
  • Any goods sold:
  • at discount prices;
  • as remnants; or
  • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  • If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
  • we will let you know if we intend to do this but this may not always be possible; and
  • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.



  • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
  • visit our webpage;
  • contact us using the contact details at the top of this page; or
  • visit the Citizens Advice website www.citizensadvice.org.uk.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  • Please contact us using the contact details at the top of this page, if you want:
  • us to repair the goods;
  • us to replace the goods;
  • a price reduction; or
  • to reject the goods and get a refund.
  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.



Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

  • losses that:
    • were not foreseeable to you and us when the contract was formed; or
    • that were not caused by any breach on our part;
  • business losses; and
  • losses to non-consumers.
  • Disputes
  • We will try to resolve any disputes with you quickly and efficiently.
  • If you are unhappy with:
  • the goods;
  • our service to you; or
  • any other matter,

 please contact us as soon as possible.


If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

  • let you know that we cannot settle the dispute with you; and
  • give you certain information required by law about our alternative dispute resolution provider.
  • If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
  • The laws of England and Wales will apply to this contract.



No one other than a party to this contract has any right to enforce any term of this contract.