Shipping policy
Order Processing Times
Please see the individual product pages for how long it will take to make and post your items, but generally, your order will usually be posted between 2-4 days of the order date, depending on the complexity and number of items ordered. It can very occasionally take longer during very busy periods.
If you're at all concerned about gifts arriving on time, just pop me an email to jo@tinyscenic.com before placing your order and I can let you know if it's doable - it usually is! :)
Shipping: UK-based Customers 🇬🇧
Standard postage is £2.75 and uses Royal Mail's Tracked 48 service.
If you wish, at the checkout (under the 'Shipping Method' drop-down), you can upgrade to:
- Royal Mail Tracked 24 - £3.65
- Royal Mail Special Delivery - £8.75
*Remember that I still need the time to make your item - selecting Tracked 24 or Special delivery does not mean it will arrive the following day*
*FREE DELIVERY*
We cover the postage charges on orders of £65 and above.
Your order will be sent using Royal Mail's 'Tracked' service.
For almost all items the packaging box will fit through your letter box so will not require a signature upon delivery. (If however you would LIKE a Signed-For service, please get in touch prior to ordering and I'll help).
You'll receive an email when it your items have been dispatched, along with the Royal Mail tracking number.
Regretfully I cannot currently ship to Northern Ireland - I am so sorry!
Shipping: International Customers 🌎
We can currently ship to customers in the following countries: Australia, Canada, New Zealand and the United States.
International orders are sent using Royal Mail’s International Tracked Service and the price will be calculated at the check-out.
Once I have made and dispatched your items (see processing times above), international post tends to take around 10 working days, but it can occasionally take quite a bit longer which is unfortunately out of my control. Please do allow plenty of time, especially if you are ordering gifts.
Tiny Scenic cannot be held responsible for any charges incurred in your country upon receiving your order. Please check with your country's customs and border control regulations for more information on this.
🇺🇸 US-based customers: 🇺🇸
Since the recent scrapping of the de minimis exemption, your order total will now unfortunately include an additional customs/duty fees. This amount will be calculated and is payable when you check out, along with the shipping cost.
Important! It is mandatory for US customers to include a telephone number in the check-out process since the recent changes. My website unfortunately won't prompt you to add this as it's optional for other territories - so please be sure to add it in. Thank you!
I will then send your package using Royal Mail's 'Postal Delivery Duty Paid' (PDDP) service – which means you won't be required to pay anything further once your item arrives.
Returns Policy
Tiny Scenic is happy to accept returns provided you notify us within the time-frames and follow the guidance below.
If you would like to return an item for a refund, please notify us within 14 days of receiving it, by sending an email to jo@tinyscenic.com and including your order number. Items must be returned in their original condition and in their original packaging within 30 days of the day you received them.
Please note that due to hygiene reasons earrings cannot be returned unless faulty. Nor can we refund personalised or custom-order items unless faulty, so please order carefully.
Once I have received your return I will issue you a refund, which will include any standard postage costs (excluding additional fees if you chose a shipping upgrade) as well as any duties you paid at time of ordering. The refund process will be prompted without undue delay; no later than 14 days from the date I receive the returned goods.
As a small business I can't unfortunately offer free returns – you will need to pay the return postage costs. Please use a postal method that covers you for the price of the item and please also obtain proof of postage as without that I can’t refund items should they unfortunately happen to get lost in the post.
Exchanges:
I'm afraid I can’t currently offer exchanges. If you wish to swap an item, please return your item for a refund (following the time-frame and process above) and then place a new order.
Check your address:
Please enter your address details carefully when you check out as Tiny Scenic cannot refund orders that didn’t reach you if the address you supplied was incorrect. If you’re using PayPal please make sure your PayPal account settings have your up-to-date address details, too.
Cancellations:
Please contact me asap if you have made an error when placing your order. If I haven’t begun making your items I may be able to amend/cancel it for you but this is not guaranteed.
The above is a summary of our main Shipping and Returns terms. For our full Transaction Terms and Conditions please click here.